Shipping and Return/Refund Policy.

**Shipping Policies for SGM SILVER LLP:**

1. Shipping Time:
   - Orders are typically processed and shipped within 48 hours.

2. Shipping Charges:
   - Free shipping is available for orders over Rs. 1000/- within India.
   - International orders and returns do not qualify for free shipping.

 

3.  Tracking:
   - Customers receive tracking details via WhatsApp, email, and SMS upon shipment.
 

**Return Policies for SGM SILVER LLP:**

1.Return Policy:
   - A 10-day return policy applies to unused and unworn items..
   - Refunds are processed after inspecting returned items.

 

2. Deductions for Missing Items:
   - In cases of missing items in return orders, deductions may apply, up to the full MRP of the missing product.

 

3. Refund Policy:
   - Refunds are initiated upon receipt of the returned product at the warehouse.

 

4. Replacement & Exchange:
   - Replacement or exchange is available under the same conditions as returns.
   - Replacement shipments follow the return of the original item.

 

5. Return Process:
   - Customers can initiate return requests online or via customer support.
   - Availability is required for reverse pick-up, and failure to respond may necessitate re-initiating the process.

 

6.Non-Serviceable Pin Codes:
   - In cases where pin codes are non-reverse serviceable, alternative courier services may be used.
   - Reasonable shipping costs (up to Rs. 100) for such returns are reimbursed.

 

7. Empty Parcel or Missing Product:
   - Customers must report empty parcels or missing products within 48 hours.
   - A 360-degree unpacking video may be required for processing claims.